Maria's dental emergency

Maria had been experiencing toothache - enduring 6 weeks of pain, reaching the point where she could no longer eat. At this point Maria booked an emergency appointment with us at Durban Dental Centre. She called the clinic first thing in the morning and we booked her in within a few hours to see the dentist.

What we did

We saw Maria as soon as we could. Although our dentists are booked up well in advance we always leave a few appointments each day for the unforeseen emergency. When Maria came in, we took time to understand the problem and then used a digital X-Ray to help diagnose the issue as well as examine the tooth and surrounding areas carefully.

Outcome

The X-Ray showed Maria had an infection. Our dentist prescribed a course of antibiotics and invited Maria back a week later to ensure the problem had been resolved.

What did Maria say?

"I have been going to Durban Dental Centre for over 25 years and I wouldn't consider changing to another clinic as I am always happy with service. I always get a warm and friendly welcome from all the team. I felt a few twinges with my tooth a while ago, but this had developed to the point where my mouth was swollen and I was in so much pain that I couldn’t eat. I was so relieved when I called the practice and they said they could see me the same day! The experience was actually fine, brilliant! My dentist gave me a course of antibiotics and I made a review appointment to see her a week later. I felt things had improved and she examined the area to check that was the case and the infection had gone. I am now totally out of pain and booked in for my 6 month Dental health review and with the hygienist too!"

What to do in an Emergency

Don’t allow any dental discomfort to develop… Call us on 01892 652377 immediately and seek advice. We will always try to offer advice over the phone wherever possible until you are able to come see us at Durban Dental Centre.

Patient Reviews

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Patient reviews

1010 Reviews

5.0

26th June 2026

First class professional service from booking appointment to receiving treatment. Friendly and respectful from all the staff

22nd June 2026

Totally confident in the treatment offered.

20th June 2026

Expertise of the professional exceeded anything experienced elsewhere.

18th June 2026

Ashley and Kirsty such a great team!I am a very nervous patient, I am immediately made to feel calm and confident with any treatment carried out.The treatment is explained, I am never made to feel embarrassed.They are a very professional team allowing me to feel well looked after during the time I enter until leaving!

18th June 2026

Excellent staff Anda, Ahmet and reception team

16th June 2026

Professional treatment expertly given with regular explanations and recommendations. Surgery and reception staff were polite and helpful at all times.

15th June 2026

The staff at any level are polite and competent

11th June 2026

Kate and Rebecca are both excellent in their specialisms; I always feel that I’m in safe, caring hands (and I’m a relatively nervous patient!). Support staff all good too.

10th June 2026

I have been attending Durban for many many years - why change. Costs mightbecome an issue in the near future .

6th June 2026

Felt that I was considered to be important.

5th June 2026

A thorough examination for my check up with clear explanations

3rd June 2026

On time. Does the job. Pay and Go

2nd June 2026

I received the high quality experience at Durban that is the norm for this practice.Christine, hygienist, is exceptional in her care for the client, always checking that all is well throughout the treatment with special attention to comfort, very necessary for my particular needs.

1st June 2026

I am a nervous patient after experiencing a lot of pain at dentists over the years but I was listened to and was allowed to play my music throughout which kept me calm ☺️

1st June 2026

From reception to Hygienist and Dentist my care was 5*. I felt very well cared for and received a high standard of care.

28th May 2026

Reception staff polite and friendly. Ashley Sim (dentist) was thorough, thoughtful, considerate. He gave me confidence in that if he thought I didn't need a treatment, or would not benefit from it, he said so. Therefore, I am confident if he says I need treatment, then I do.

22nd May 2026

I had reported pain in a molar to my dentist at the last visit and he said the old filling had to be removed as no longer viable. This apt he removed the amalgam filling, cleaned the area removing a small amount of decay and refilled. He took an enormous amount of care to get the bite right. Amazingly, the whole procedure didn't hurt one bit. Will not go anywhere else.

22nd May 2026

Well organised.

21st May 2026

Ashley Sim listened to my concerns and understood the circumstances giving rise to the appointment. Ashley checked the area in question and offered to take an x-ray should it put my mind at rest.We discussed the preferred way forward, given other medical considerations, with the option being available to undertake any interim treatment should the need arise.I never doubt that Ashley will listen and explain.

20th May 2026

Reception ladies are super friendly and helpful and dentist gave detailed information and was polite and efficient

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