During a routine inspection
One person wanted to talk with us on the day of our visit. They told us that it was a “nice dentist”, that staff were “calm” and that they “always feel comfortable”. We looked at recent feedback questionnaires which the Practice left out for people to fill in after treatment. They were all positive and included comments such as “satisfied with being welcomed”. “staff always helpful” and “treatments are explained”.
We observed that people that came to the Practice were made welcome and treated with respect by staff. We found that people were given good information about treatment options and consented to treatment before any work began. All parts of the Practice were clean and well maintained. There were good procedures in place for cleanliness and infection control. One person told us “it’s always spotless”
Patient records were well organised and kept up to date. However, records were not securely stored in lockable cabinets which meant that they could not be certain that confidentiality was maintained.
During a check to make sure that the improvements required had been made
We found that the Practice had taken action to ensure that records were kept securely to maintain patient confidentiality. – As of January 2014 all patient records were computerised and only accessible by dental staff. Secure high level passwords are placed on the system and the programme runs via our own server (no third party).
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